Network Rail's Mark Carne has told Sky News he will not take his bonus after travellers endured travel chaos at Christmas.
The chief executive was criticised after travellers were left stranded when engineering works over-ran.
London King's Cross had to shut and all trains to and from the station were cancelled.
Travellers then complaining of "being locked" in by overcrowding when diverted to Finsbury Park station. Other people were left waiting for hours - even after the station reopened.
Paddington station also closed for several hours on Saturday.
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Gallery: Passengers Endure London Travel Chaos Over Christmas
Travellers were told to head to Finsbury Park station, resulting in overcrowding
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